Privacy Policy

AAA Abatement LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

We use the information we collect for various purposes, including:

• Service Delivery: To provide quotes, schedule inspections, perform abatement services, and complete projects
• Communication: To respond to inquiries, send project updates, and provide customer support
• Business Operations: To process payments, maintain records, and manage our business
• Legal Compliance: To maintain required documentation, file permits, and comply with environmental regulations
• Safety & Quality: To ensure worker safety, quality control, and project documentation
• Marketing: To send promotional materials (with your consent) and inform you of relevant services
• Website Improvement: To analyze usage patterns and improve our website and services
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, email delivery, website hosting, and analytics
• Regulatory Agencies: Government agencies as required for permits, inspections, and compliance with lead/asbestos abatement regulations
• Professional Partners: Licensed hygienists, testing laboratories, and other professionals involved in your project
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

We use cookies and similar tracking technologies to enhance your experience on our website.

Our website and services may use the following third-party services:

• Google Analytics: Website analytics and usage tracking. Google Privacy Policy
• Google Maps: Location services and mapping. Google Privacy Policy
• Payment Processors: Secure payment processing through industry-standard processors
• Email Services: Email delivery and marketing communications
• Form Providers: Contact and quote request form processing

These third-party services have their own privacy policies governing the use of your information. We encourage you to review their policies.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal and regulatory requirements (lead and asbestos records must be retained for specified periods)
• Resolve disputes and enforce our agreements
• Maintain business records for accounting and tax purposes

Project records, including lead and asbestos abatement documentation, may be retained for extended periods as required by federal, state, and local regulations. When retention is no longer required, we securely dispose of or anonymize your information.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

California residents have additional rights under the California Consumer Privacy Act (CCPA):

To submit a CCPA request, please contact us at (413) 355-0575 or use the contact information below. We will verify your identity before processing your request.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Lodge a Complaint: File a complaint with a supervisory authority

Our legal bases for processing include: contract performance, legitimate business interests, legal compliance, and consent where applicable.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we may provide additional notice (such as email notification or a prominent notice on our website)
• Your continued use of our services after changes become effective constitutes acceptance of the revised policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.